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Featured services
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View all services and productsLeverage our capabilities to accelerate your business transformation.
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Insights
Recent Insights
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The Future of Networking in 2025 and Beyond
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Using the cloud to cut costs needs the right approach
When organizations focus on transformation, a move to the cloud can deliver cost savings – but they often need expert advice to help them along their journey
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Make zero trust security work for your organization
Make zero trust security work for your organization across hybrid work environments.
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Discover how we accelerate your business transformation
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About us
CLIENT STORIES
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Liantis
Over time, Liantis – an established HR company in Belgium – had built up data islands and isolated solutions as part of their legacy system.
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Randstad
We ensured that Randstad’s migration to Genesys Cloud CX had no impact on availability, ensuring an exceptional user experience for clients and talent.
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CLIENT STORIES
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Liantis
Over time, Liantis – an established HR company in Belgium – had built up data islands and isolated solutions as part of their legacy system.
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Randstad
We ensured that Randstad’s migration to Genesys Cloud CX had no impact on availability, ensuring an exceptional user experience for clients and talent.
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- Careers
A compelling customer experience is simply good business
Customer satisfaction fosters loyalty, encourages repeat purchases and generates positive word-of-mouth. Accelerate your customer relationship management (CRM) implementation and enhance customer experience with our prebuilt products and accelerators. We provide strategic advisory and road mapping services to develop a 360 view of your customers and ensure seamless omnichannel interactions. With our knowledge of CRM applications, we can help you become a leader in your industry by changing how you market to and interact with customers, and transforming the experiences you provide for them.
We partner with you for the long term
We provide strategic guidance to uncover customer insights, optimize marketing automation, enhance sales efficiency and streamline processes to maximize value.
Our goal is to create a single view of your customers and make sure your current systems can support better customer experiences. We therefore evaluate your technology landscape to recommend the best-fit CRM solutions, then customize these for your organization.
Through ongoing support and managed services, we keep you ahead of industry trends and help refine customizations, optimize processes and integrate AI-driven solutions.
Our services
NTT DATA helps you discover the full potential of CRM with expert solutions for sales, service, marketing, AI, automation and partner management.
CRM Advisory
Maximize ROI from CRM investments with expert assessments, strategic roadmaps and technology recommendations to achieve a 360 view of your customers and drive exceptional experiences aligned with business goals.
Salesforce Automation
Empower your sales teams to boost productivity and focus on closing deals efficiently by streamlining your sales processes and automating lead management, opportunity tracking and forecasting.
Sales Engagement and Performance
Enhance sales team performance to foster stronger relationships and achieve revenue goals with tools for streamlined engagement, performance tracking and actionable insights.
Partner Management
Optimize partner ecosystems to create stronger relationships and shared success with solutions for collaboration, performance tracking and incentive management.
Configure, Price and Quote
Simplify complex quoting processes to make sales cycles faster and more accurate with tailored solutions that streamline configuration, pricing and quoting (CPQ).
Field Service Management
Empower field teams to deliver efficient, high-quality on-site service with real-time scheduling, route optimization and mobile solutions.
Customer Support Case Management
Ensure faster resolutions, improved customer satisfaction and actionable insights with streamlined case-management solutions.
Workflow Configuration and Service Optimization
Enhance operational efficiency with custom workflows, process automation and service optimization tailored to your unique business needs.
Digital Marketing and Customer Engagement
Elevate customer engagement with data-driven digital marketing solutions for marketing automation, personalization, loyalty management and omnichannel strategies. Use customer data platforms (CDPs) to unify customer insights, optimize campaigns and deliver seamless, targeted experiences across all touchpoints.
AI Solutions and Agents for CRM
Leverage AI for predictive analytics, chatbots, virtual assistants and automated insights. AI agents enhance efficiency and outcomes through customer interactions, sales recommendations and service personalization.
Why NTT DATA
5K+
4.5K
Our tools and platforms
Grow your business and transform customer experiences with Salesforce cloud-based solutions.
Optimize your CRM landscape and boost the bottom line with Microsoft Dynamics.
Power your intelligent enterprise with SAP technology solutions.
Use this powerful platform and our expertise to create outstanding customer and employee experiences.
Implement cloud-based contact center solutions to transform and future-proof customer engagement.
CX and CRM case studies
Discover how companies in various industries achieved their goals by partnering with NTT DATA.
Industry recognition
Salesforce | 2024
NTT DATA wins Salesforce Partner Innovation Award in Manufacturing and Communication categories for implementation of Manufacturing Cloud at Embraer, and Data Cloud and Marketing Cloud at Vodafone España.
SAP | 2024
NTT DATA received four SAP® Pinnacle Awards 2024 and was a finalist in five categories.
ISG | 2024
NTT DATA named a Leader in ISG Provider Lens™ ServiceNow Ecosystem Partners for ServiceNow Consulting Services 2024.
Microsoft | 2024
NTT DATA wins Microsoft Partner of the Year Award for Portugal and was a finalist for Microsoft Top GSI.
Everest Group | 2024
NTT DATA named among the top five service providers delivering superior value in Everest Group’s Salesforce Pulse 2024.
Nelson Hall | 2024
NTT DATA is a Leader in NelsonHall’s NEAT Report for Salesforce Services 2024.
Our partners
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