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Insights
Recent Insights
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The Future of Networking in 2025 and Beyond
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Using the cloud to cut costs needs the right approach
When organizations focus on transformation, a move to the cloud can deliver cost savings – but they often need expert advice to help them along their journey
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Make zero trust security work for your organization
Make zero trust security work for your organization across hybrid work environments.
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Discover how we accelerate your business transformation
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About us
CLIENT STORIES
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Liantis
Over time, Liantis – an established HR company in Belgium – had built up data islands and isolated solutions as part of their legacy system.
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Randstad
We ensured that Randstad’s migration to Genesys Cloud CX had no impact on availability, ensuring an exceptional user experience for clients and talent.
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CLIENT STORIES
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Liantis
Over time, Liantis – an established HR company in Belgium – had built up data islands and isolated solutions as part of their legacy system.
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Randstad
We ensured that Randstad’s migration to Genesys Cloud CX had no impact on availability, ensuring an exceptional user experience for clients and talent.
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- Careers
Is CX a differentiator or detractor in your organization?
Board-level accountability for CX is rising. Yet, only 12.1% of organizations say customers rate their CX at a promoter level.
Findings from the latest Global Customer Experience Benchmarking Report show a significant gap between top performers and their industry peers. Boardrooms need to follow through on sentiment and ensure that CX strategies are clearly formulated, managed and delivered.
When it comes to customer satisfaction, ease of resolution still matters most. A well-defined CX strategy and clear leadership are the foundation for a truly connected, effortless CX that will create value for your customers and business.
Get the latest data, insights and guidance on designing a fluent ecosystem that delivers effortless CX at every customer touchpoint, through every modality, across the organization. Our Executive Guide and full access to the 2020 CX Benchmarking interactive portal is your first step towards developing an effortless experience.
Insights from our experts to accelerate your CX
Assess your CX readiness
The CX Readiness Assessment takes just a minute to complete and will help you determine how your CX strategy and execution compare with the progress being made by other organizations.
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