ServiceNow Knowledge 2026

Human-centered digital transformation in life sciences

Details: May 5 | 4:30–5:00 PM | Wynn – Mouton 2

Alcon and NTT DATA leveraged the ServiceNow^® AI platform to elevate employee experience alongside digital workflows across HR, IT and facilities — harmonizing human and digital work in a highly regulated life sciences environment. Learn how a global experience platform balanced enterprise governance with local needs, overcame change management barriers, and delivered measurable gains in adoption, productivity and cost efficiency. Gain practical lessons on stakeholder alignment and scaling transformation.

Speakers:

Ashish Sonone, Senior Director, Enterprise Service Management & PMO, Alcon
Monica Blandin, VP – ServiceNow Practice, NTT DATA North America
Hemanthraj Ganesh, Senior Director – ServiceNow Practice, NTT DATA North America
Ram Mohan, Digital Consulting Senior Manager — ServiceNow Practice, NTT DATA North America

Your AI galaxy is expanding — Are you in control?

Details: May 6 | 2:00–2:15 PM | Expo Theater 2

AI is entering every workflow, every function, every decision path. Most organizations are racing to rapidly expand their AI galaxy. Few are preparing to control it. ServiceNow^® leaders must now step beyond service operations and define how AI behaves across the enterprise. You are uniquely positioned to become the guardians of AI governance, visibility and sustainable adoption. In this session, NTT DATA shares a practical framework for moving from ITSM to AI-integrated service management.

Speakers:

Christopher Gabriel, Executive – Head of Marketing & Innovation UK&I, NTT DATA Business Solutions

Studio interview: Are your employees outpacing AI strategy?

Details: Available on demand to registered attendees

AI is no longer just an IT initiative – employees are taking the lead. Across organizations, staff are using AI tools to automate tasks, generate insights and boost wellbeing. But this “Bring Your Own AI” trend is creating headaches for CIOs, from governance and security risks to integration and compliance challenges. NTT DATA reveals how businesses can empower employees, harness AI safely and build responsible governance – drawing on their own experience as a major user of ServiceNow^® AI internally to manage, scale and govern AI effectively.

Speakers:

Christopher Gabriel, Executive – Head of Marketing & Innovation UK&I, NTT DATA Business Solutions