-
Featured services
-
Services
View all services and productsLeverage our capabilities to accelerate your business transformation.
-
Services
Network Services
-
Services
Cloud
-
Services
Consulting
-
-
Services
Data and Artificial Intelligence
- AI and Intelligent Solutions
- Data/AI Strategy and Program
- Data Engineering and Platforms
- Data Governance and Management
- Data Visualization and Business Decision
- GenAI Consulting
- GenAI Platforms
- GenAI Industry Services
- GenAI Infrastructure Services
- GenAI Value Transformation
- View Data and Artificial Intelligence
-
Services
Infrastructure Solutions
-
Services
Global Data Centers
-
Services
CX and Digital Products
-
Services
Application Services
-
Services
Sustainability Services
-
Services
Digital Workplace
-
Services
Business Process Services
-
Services
Generative AI
-
Services
Cybersecurity
-
Services
Enterprise Application Platforms
-
-
-
Insights
Recent Insights
-
The Future of Networking in 2025 and Beyond
-
Using the cloud to cut costs needs the right approach
When organizations focus on transformation, a move to the cloud can deliver cost savings – but they often need expert advice to help them along their journey
-
Make zero trust security work for your organization
Make zero trust security work for your organization across hybrid work environments.
-
-
-
-
-
Discover how we accelerate your business transformation
-
About us
CLIENT STORIES
-
Liantis
Over time, Liantis – an established HR company in Belgium – had built up data islands and isolated solutions as part of their legacy system.
-
Randstad
We ensured that Randstad’s migration to Genesys Cloud CX had no impact on availability, ensuring an exceptional user experience for clients and talent.
-
-
CLIENT STORIES
-
Liantis
Over time, Liantis – an established HR company in Belgium – had built up data islands and isolated solutions as part of their legacy system.
-
Randstad
We ensured that Randstad’s migration to Genesys Cloud CX had no impact on availability, ensuring an exceptional user experience for clients and talent.
-
-
- Careers
AI-powered customer experience solutions
Customer expectations are rising fast, and contact centers need to keep pace. Through a new Strategic Collaboration Agreement with AWS, NTT DATA is bringing advanced, AI-driven capabilities to contact centers worldwide with Amazon Connect.
Managed customer experience (CX) for Amazon Connect
In today’s competitive market, customer expectations are evolving faster than ever, and contact centers must evolve, too. Through our newly announced Strategic Collaboration Agreement with Amazon Web Services, NTT DATA is delivering next-generation, AI-driven contact center capabilities with Amazon Connect as a secure, composable and scalable CX platform.
Managed CX
Our Managed Customer Experience (MCX) for Connect service is a modular, industry-aware platform that combines our decades of CX expertise and managed services capabilities with Amazon Connect’s proven cloud-native architecture. From voice and digital channels to intelligent routing, analytics, predictive service and seamless integration with your business systems, MCX amplifies agility, performance and personalization.
AI-powered CX, elevated with Amazon Connect
NTT DATA and AWS can deliver AI-centric contact center solutions globally, helping you modernize CX operations and accelerate time to value. With this collaboration, you can expect faster deployment, richer insights and improved metrics — such as lower average handle time, stronger first-call resolution and greater customer satisfaction.
Strategic partnership
As your strategic partner in CX, NTT DATA can offer advisory, implementation, delivery and service management solutions globally. Powered by AI and built on Amazon Connect, the future of CX is here.
Our impact
35+ years
Recognition
2,100+
Worldwide reach
Our services
Advisory Services
Transform CX by adopting experience-centric strategies that drive outcomes, boost customer loyalty and unlock long-term value.
Implementation Services
Our comprehensive project-based implementation services, cover assessment, planning, testing, integrations, onboarding and transitions.
Managed Services
Bridge skills, knowledge and capability gaps to improve CX management and exceed customer expectations in a highly competitive landscape.
.svg?rev=774d9d770375429b87fbcd2c5861bf3f){kind=icon}