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Featured services
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Services
View all services and productsLeverage our capabilities to accelerate your business transformation.
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Generative AI
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Insights
Recent Insights
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The Future of Networking in 2025 and Beyond
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Using the cloud to cut costs needs the right approach
When organizations focus on transformation, a move to the cloud can deliver cost savings – but they often need expert advice to help them along their journey
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Make zero trust security work for your organization
Make zero trust security work for your organization across hybrid work environments.
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Discover how we accelerate your business transformation
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About us
CLIENT STORIES
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Liantis
Over time, Liantis – an established HR company in Belgium – had built up data islands and isolated solutions as part of their legacy system.
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Randstad
We ensured that Randstad’s migration to Genesys Cloud CX had no impact on availability, ensuring an exceptional user experience for clients and talent.
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CLIENT STORIES
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Liantis
Over time, Liantis – an established HR company in Belgium – had built up data islands and isolated solutions as part of their legacy system.
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Randstad
We ensured that Randstad’s migration to Genesys Cloud CX had no impact on availability, ensuring an exceptional user experience for clients and talent.
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- Careers
Redefine customer service with solutions powered by agentic AI
Boost business performance, streamline operations and elevate service delivery with our tailored customer experience and interaction management solutions.
We help you stay ahead of market disruption by combining our deep domain expertise with cutting-edge technologies — including agentic AI, automation and analytics. Our approach empowers your organization to deliver exceptional support while optimizing resources and enabling teams to focus on what matters most.
Partner with us to develop a customer service strategy for frictionless interactions that create long-term value by driving customer loyalty, business agility and growth.
Why NTT DATA
We work with you to develop seamless, personalized customer experiences tailored to your unique business goals. Combining strategic consulting with advanced digital technologies, we help enhance every touchpoint across the customer journey. Our approach is built on staying ahead of industry trends, anticipating future challenges and enabling you to drive sustainable growth and operational excellence through forward-thinking, AI-enabled solutions.
Proven impact
Our automated quality assurance (QA) solution has delivered measurable improvements for clients, including a 28% reduction in customer dissatisfaction, a 5% boost in customer experience and a 30% increase in sales. And our analytics solutions have been proven to enhance self-serve interactive voice response (IVR) systems, increasing containment rates by 67% and significantly improving customer satisfaction.
Global reach, local expertise and continuous innovation
Our exceptional team spans 21 countries across six continents, providing both global scale and local relevance.
Advanced technologies
Using AI (including GenAI and agentic AI), machine learning and automation, we provide intelligent, efficient customer support. We’re committed to continuous improvement, evolving our solutions to reflect the latest industry trends and best practices.
Security at the core
Our industry-certified solutions help you establish a highly secure operating environment, safeguarding your data and protecting customer trust.
Our services
Leveraging sophisticated AI technologies, our customized services help you expand your customer base through efficient cross-sell and upsell tactics, while continually boosting responsiveness and satisfaction.
Customer Interaction Management
Build trust and loyalty with AI-driven tools and strategic expertise from our global workforce. We serve multiple industries in 21 countries and 20 languages.
Multichannel and Omnichannel Services
Experience unmatched customer interactions by leveraging our API-enabled contact-center-as-a-service (CCaaS) platform that supports seamless multi- and omnichannel communications.
Contact Center Support Services
Improve contact center and workforce management efficiency with managed services that harness AI solutions for optimized scheduling and training and improved business performance.
Digital Support Services
Streamline workflows and enhance data insights with AI-powered automation solutions such as robotic process automation (RPA) and workflow optimization for greater efficiency and an enhanced customer experience.
Our impact
45+
48K+
30M
600K
7
21
Agentic AI contact center solution
Elevate your contact center from assisted-first to AI-first, with agentic AI as the first line of defense and humans as experience enhancers.
Omnichannel services with AI-driven routing
Intelligently direct customers across voice, chat and digital channels, accelerating outcomes.
AI agents as the first line of defence
AI Agents resolve customer needs proactively, freeing humans to deliver higher-value experiences.
One Agent AI-powered desktop
Empower every agent with AI-driven guidance, streamlined workflows and real-time insights.
Voice-mining agent assist
This virtual coach guides agents with AI-driven prompts, knowledge and next best actions to enable faster, smarter resolutions.
SmartCX analytics AI Suite
Transform interaction data into predictive insights for CX-centric decisions that raise CSAT and NPS.
Retrieval-augmented generation for ongoing improvement
Reinforce organizational knowledge in real time to improve decision-making, resolutions and customer experiences.
Awards and recognition
NTT DATA has been recognized for its innovative use of technologies and solutions that help clients drive innovation.
Everest Group | 2025
NTT DATA placed 4th in the Everest Group BPS Top 50™, BPS revenues and year-on-year growth
HFS Research | 2024
Received recognition for innovative approach to customer experience with AI in EMEAL
Contact Center World | 2023
Best Contact Center — Mega, Americas
Contact Center World | 2023
Best Customer Service — Mega, Americas
CallMiner Listen | 2023
Customer-Focused Partner of the Year
Our partners
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