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View all services and productsLeverage our capabilities to accelerate your business transformation.
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Insights
Recent Insights
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The Future of Networking in 2025 and Beyond
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Using the cloud to cut costs needs the right approach
When organizations focus on transformation, a move to the cloud can deliver cost savings – but they often need expert advice to help them along their journey
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Make zero trust security work for your organization
Make zero trust security work for your organization across hybrid work environments.
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Discover how we accelerate your business transformation
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About us
CLIENT STORIES
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Liantis
Over time, Liantis – an established HR company in Belgium – had built up data islands and isolated solutions as part of their legacy system.
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Randstad
We ensured that Randstad’s migration to Genesys Cloud CX had no impact on availability, ensuring an exceptional user experience for clients and talent.
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CLIENT STORIES
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Liantis
Over time, Liantis – an established HR company in Belgium – had built up data islands and isolated solutions as part of their legacy system.
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Randstad
We ensured that Randstad’s migration to Genesys Cloud CX had no impact on availability, ensuring an exceptional user experience for clients and talent.
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- Careers
Drive business outcomes across your multivendor IT estate
IT leaders face mounting pressure to deliver more with fewer resources. Ensuring uptime is no longer a differentiator — it’s merely the baseline. For years, enterprise IT teams have been stuck in a reactive break/fix loop — fixing issues after they arise, scrambling to maintain infrastructure and ensure compliance, and struggling to extract true value from their technology investments.
NTT DATA's Software-defined Infrastructure (SDI) Services break this cycle. Reimagined as agentic service management built with human and AI employees, SDI Services boosts efficiency, utilization and business outcomes. We redefine the way you navigate the complexities of multivendor hardware and software infrastructure.
Beyond lights-on: Our outcomes-driven approach
We see uptime as just one piece of the puzzle. With our agentic AI-first approach, we help organizations migrate from traditional lights-on support to proactive, preventative, personalized and outcome-centric service. We leverage telemetry data to combine service level agreement measures with utilization level and value level agreements.
Service level agreement (SLA)
Guarantees the performance and reliability of your multivendor infrastructure.
Utilization level agreement (ULA)
Optimizes IT resource usage through software license analysis and identifies cost-reduction opportunities.
Value level agreement (VLA)
Focuses on business-driven KPIs such as productivity gains and progress toward sustainability goals.
AI agents in action
Our conversational AI agents offer actionable intelligence for smarter decisions.
AI SDI Coach
Unlock efficiency and sustainability insights prioritized by business impact.
AI Licensing Agent
Gain a comprehensive view of license use to increase consumption and adoption.
AI Client Success Manager
Access infrastructure performance insights, including sentiment trends, experience scores and more.
AI Technical Account Manager
Track outcome success metrics to ensure continuous improvement.
AI Service Delivery Manager
Reduce mean time to repair (MTTR) and incident recurrence using trend insights.
Key platform features
Multivendor integrations
Benchmarking Insights
Sustainability Insights
Predictive EOS/LDOS
Outcome governance
Mobile experience
Why NTT DATA
Full-stack excellence
Global reach
Proven client success
Innovation at scale
Our service options
SDI Plus
Unified visibility with license optimization, lifecycle risk insights and expert support to run reliable operations.
SDI Premium
Extend SDI Plus with predictive insights, proactive compliance, guided adoption and a dedicated client success manager driving outcomes.
One EA Services
Unlock more value from enterprise agreements by aligning telemetry data for technology adoption, consumption and outcomes.
Our partners
NTT DATA has strategic partnerships with 50+ leading vendors and can provide the appropriate solution to meet your requirements.
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